Sunnyvale Community Services

I am grateful for Homebound Case Manager Albert Chang’s helping me through the darkest days of my life. Albert is like a family to me & my 9-year-old son. "Sunnyvale Community Services is here for our neighbors in their time of need. As rents go up and food prices skyrocket, the need is greater than ever here in our backyard. Fully 98% of our clients have incomes under 200% of the poverty level. The ethnicities of our clients range from Hispanic to White to African American, Asian, Pacific Islander, and more.

The staff here are very unprofessional, since seeking services for my self and my son due to homelessness and my son having a disability, i have been lied to, the director roshaunda completely disrespected me, she even hung up in my face when i was voicing my concerns of not being assisted after i was told i was given false information from a case worker that has not gotten back to me after several voicemails and messages sent from the front office. the front desk attend no longer picks up the phone when i call and just this morning, she picked up and hung up the phone. totally unprofessional, racist and not concerned about the well being of the community as they state they are. they're very selective with who they decide to provide assistance to! i seriously wish i could rate they entire center and the employees there 0 stars. sunnyvale community services center, their director, manager and front desk rep really let me and my son down! oh and don't me forget to mention how disrespectful and unprofession sandra rosales is as well! my case worker wendy too! i don't see how you women sleep at night just to wake up the next morning, go to work to sit there, hang up in clients faces and claim that i disrespected you, so now i'm no longer being helped with my son!! that's very shameful and i cant wait until things change around within that building! i'm a professional myself, and i have a wonderful job to help others, ive encountered upset or disgrunteld members that feel as though thwy arent receiving proper assistance, i never take it personal, as i shouldnt because it's a job/career we're talking about! ive never hung up on a member or even dared argue with them!! i never threatened anyone i'm simply upset because ive been getting the run around and have been overlooked as a single mother that needs assistance with her child! its fine thiugh because when stuff like this happens, theres always a silver lining, and i know god will bless me through my struggles! i just really thought i was reaching out to the right place to help! I will be filing a program discrimination complaint as well!

I don't know how to properly give my opinion. But I will say that I asked for help for rent for the first time in September 2022 when I lost my job and they did NOT helped me at a difficult moment in my life. The case worker's name is Sandra. In January 2023, I called again and Sandra picks up the phone again. Unfortunately, Sandra does not know how to perform her duties in her order. The first time in September, I said nothing, I thought maybe she was busy so she forgot to call me. The second time when I talked on the phone, she will briefly say that I am not supposed to receive financial assistance because I do not have a current job, but in order for me to receive it, I need to have a job and the salary should be the same as the rent (2,295$/month) And if I have a job, why should I ask for help then? And in quotation marks Sandra will say such rules, but I do not like to believe in words that are without evidence on paper. I decided to talk to her supervisor Kisha and she also didn't pick up the phone many times and didn't call back after leaving voice messages even after a week. I think Sandra could tell her supervisor to call me as soon as she can. Employees do not perform their duties competently and they need pressure from above so that people like me do not suffer in the future who will have a difficult situation in the family. Good luck to all